Customer Success Intern

About the work from home internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

2. Join customer review calls as note taker

3. Collect NPS and CSAT feedback and summarise themes each month

4. Run onboarding calls with new customers and walk them through setup

5. Log bugs and feature requests in Jira with clear steps and screenshots.

6. Write and update help centre articles and short how-to videos using Loom

Skill(s) required: Email Writing, English Proficiency (Written), Freshdesk, Client Relationship Management (CRM), Zendesk

Who should apply

1. Own a laptop and have stable internet at home, ideally with a UPS backup

2. Based anywhere in Pakistan

3. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

Stipend: $150 to $200/month

Duration: 6 months | Start date: Jan 2027

Perks: Free access to paid learning courses, Pre-placement offer (PPO) for strong performers, Letter of recommendation

Number of openings: 6

About the company

The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS. Our main product is a payroll and timekeeping app for hourly workforces, sold by subscription and supported from Pittsburgh.

If you are shortlisted, we will reach out to set up a first call.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Puget Sound Digital.