Customer Success Intern

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Across Maharashtra, the company runs 14 branch offices and a central depot for hardware staging and imaging. We started in 2005 and have grown to about 220 people.

The internship:

Pune Business Technology is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Remote, open to candidates across India. A quiet workspace and good internet are required.

Day to day:

• Test new features before release and note anything confusing.
• Collect NPS and CSAT feedback and summarise themes each month.
• Prepare renewal reminders and account summaries for the account manager.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Create canned responses for common questions.
• Join customer review calls as note taker.
• Follow up with inactive users by email to understand what is blocking them.
• Run onboarding calls with new customers and walk them through setup.

What we're looking for:

• Own a laptop and have stable internet at home.
• Women starting or restarting their careers are encouraged to apply.
• Able to follow written processes and response templates.
• Patient and calm with frustrated customers.
• Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028.
• Comfortable learning software products quickly.

Duration: 6 months

Start date: Immediately

Stipend: ₹14,000 - ₹16,000/month

Perks:

• Laptop provided for the internship.
• Job offer on successful completion.
• Certificate.

We are reviewing applications as they arrive, so apply early.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pune Business Technology.