Customer Success Intern

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. We're looking for a Customer Success Intern. Remote internship for students who are patient, clear communicators and like solving problems for people. The internship is fully remote. Interns join our Boulder team on daily calls and get a named mentor. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. We send you a laptop and the accessories you need on day one.

What you will do

• Collect NPS and CSAT feedback and summarise themes each month.
• Join customer review calls as note taker.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Write and update help centre articles and short how-to videos using Loom.
• Test new features before release and note anything confusing.

About you

• Eligible to work in Spain.
• Currently enrolled in a bachelor's or master's degree, graduating 2026 or 2027.
• Excellent written English. Most customer contact happens over chat and email.
• Basic Google Sheets or Excel skills.
• Typing speed of 35 words per minute or more.

6 months, starting immediately. Stipend: €1,100 - €1,150/month.

Perks: Possibility of a full-time offer, Mentorship, Company laptop, Letter of recommendation.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Quayside Insurance Agency.