Customer Success Intern - Remote

Every hire so far has been referred by someone already on the team. Friday afternoons are set aside for seminars and journal club.

Overview:

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Fully remote. You can work from anywhere in the Netherlands.

Responsibilities:

• Prepare renewal reminders and account summaries for the account manager.
• Follow up with inactive users by email to understand what is blocking them.
• Track customer health scores and flag accounts with low usage.
• Join customer review calls as note taker.
• Escalate urgent technical issues to the product team with full context.
• Create canned responses for common questions.

What we're looking for:

• Available for the full internship period.
• Based in the Netherlands for the duration of the internship.
• Eligible to work in the Netherlands.
• Able to follow written processes and response templates.
• Patient and calm with frustrated customers.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Laptop, headset and stable broadband.

Bonus points:

• Familiarity with any help desk tool.

Duration: 6 months

Start date: Jan 2027

Stipend: €820 - €1,150 per month

Perks:

• Internet allowance.
• Online learning budget.
• Flexible hours.
• Paid public holidays.
• Possibility of a full-time offer.
• Mentorship.

We may close the role early, so do not wait too long to apply.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Machinebouw Veluwe B.V..