Customer Success Intern - Remote

About the work from home internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Your day-to-day work will include:

1. Write and update help centre articles and short how-to videos using Loom.

2. Follow up with inactive users by email to understand what is blocking them.

3. Join customer review calls as note taker.

4. Test new features before release and note anything confusing

5. Create canned responses for common questions

6. Prepare renewal reminders and account summaries for the account manager

7. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

Skill(s) required: Email Writing, Ticketing Systems, Customer Support, Client Relationship Management (CRM), Zendesk, English Proficiency (Written)

Eligibility

1. Women returning to work after a career break are welcome to apply

2. Available for a full-time (work from home) internship for the full duration

3. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)

4. Can start right away or within the next two weeks

Stipend: ₹12,000 to ₹17,000/month + performance bonus

Duration: 6 months

Start date: Dec 2026

Perks: Free access to paid learning courses, Job offer on successful completion, Certificate, Pre-placement offer (PPO) for strong performers

Number of openings: 6

About the company

Engagement teams range from three people to more than 200 on multi-year transformation programs.

Applications are reviewed weekly.

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Malabar Partners Pvt Ltd.