Customer Success Intern (Remote)

About Northwest Knowledge

Clients use our authoring tool to build SCORM courses without writing code. We run a learning management system that corporate training teams use to assign, track and report on courses. Founded in 2018, we now have 130 employees.

About the role

Northwest Knowledge is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. You can work from home anywhere in the US. We have no office requirement. We do not have many meetings. Most updates happen in writing. We ship you a laptop and accessories before your first day.

Responsibilities

• Run onboarding calls with new customers and walk them through setup
• Log bugs and feature requests in Jira with clear steps and screenshots
• Create canned responses for common questions
• Write and update help center articles and short how-to videos using Loom
• Test new features before release and note anything confusing

What we're looking for

• Based in the US for the duration of the internship
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Currently enrolled in a bachelor's or master's program, graduating 2028
• Able to follow written processes and response templates
• Patient and calm with frustrated customers
• Basic Google Sheets or Excel skills
• Laptop, headset and stable broadband
• Typing speed of 35 words per minute or more
• Comfortable learning software products quickly

Bonus points

• Interest in SaaS products
• Previous customer service, chat support or tutoring experience
• Knowledge of a second language for international customers

What you'll learn

• You will own a small group of accounts by the end of the internship
• Certificate, and a full-time offer for strong performers when roles open

Duration: 10 weeks

Start date: June 2027

Stipend: $22.00-$25.00 per hour

Perks

• Final presentation to leadership
• Home office setup stipend
• Company laptop
• Flexible hours
• Paid company holidays

Start dates are flexible, usually within a few weeks of an offer.

Duration: 10 weeks. Start: June 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northwest Knowledge.