Customer Success Intern - Remote

About Ormond Supply Co.:

We carry more than 100,000 products from thousands of suppliers.

About the role:

Ormond Supply Co. is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Our headquarters is in Newcastle upon Tyne, and about a third of the team works remotely from other countries. You will intern remotely with our team in Newcastle upon Tyne. We have hosted remote interns from several countries before. Core hours are 10:00 AM to 4:00 PM UK time.

Day to day:

• Follow up with inactive users by email to understand what is blocking them
• Write and update help center articles and short how-to videos using Loom
• Prepare renewal reminders and account summaries for the account manager
• Create canned responses for common questions
• Collect NPS and CSAT feedback and summarise themes each month
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

Who can apply:

• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Based in the US for the duration of the internship
• Currently enrolled in a bachelor's or master's program, graduating 2027
• Comfortable learning software products quickly
• Confident speaking on video calls with business users
• Laptop, headset and stable broadband

Bonus points:

• Familiarity with any help desk tool
• Knowledge of a second language for international customers
• Previous customer service, chat support or tutoring experience

What you get out of it:

• Using a real help desk, CRM and bug tracker
• Customer feedback analysis that feeds into product decisions

Duration: 4 months

Start date: Immediately

Stipend: $21.50 - $24.50 an hour

Perks:

• Paid company holidays
• Final presentation to leadership
• Company laptop
• Paid sick time
• Learning and development stipend
• Flexible hours

A resume is enough to apply. Cover letters are optional.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ormond Supply Co..