Customer Success Intern (Remote)

Founded as a farmers' mutual in 1933, the company is now one of the larger mutual insurers in the US. Founded in 1933, we now have 9,000 employees.

About the role

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote position. Most of the team is in Tallahassee, but nobody is required to come in. You will need a reliable internet connection and a quiet place to work.

Responsibilities

• Test new features before release and note anything confusing
• Follow up with inactive users by email to understand what is blocking them
• Maintain customer records and call notes in HubSpot
• Run onboarding calls with new customers and walk them through setup
• Escalate urgent technical issues to the product team with full context
• Track customer health scores and flag accounts with low usage

Requirements

• Available 40 hours a week for the full internship
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Based in the US for the duration of the internship
• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028
• Comfortable learning software products quickly
• Typing speed of 35 words per minute or more
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

What you'll learn

• Writing clear support replies and help articles
• Customer feedback analysis that feeds into product decisions
• How SaaS customer success teams onboard, support and retain customers

Duration: 4 months

Start date: Spring 2027

Stipend: $23.00 - $25.00/hr

What we offer

• Return offer opportunities
• Mentorship from a dedicated buddy and manager
• Intern events and speaker sessions (virtual)
• Flexible hours
• Paid company holidays
• Paid sick time

Duration: 4 months. Start: Spring 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stonebridge Assurance.