Customer Success Intern (Remote)

About Sumacbound Digital:

Public sector agencies, utilities and large health systems license our asset management platform under multi-year contracts. Founded in 2006, we now have 220 employees. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

About the role:

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You can work from home anywhere in the US. We have no office requirement.

Responsibilities:

• Collect NPS and CSAT feedback and summarise themes each month.
• Prepare renewal reminders and account summaries for the account manager.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Join customer review calls as note taker.
• Escalate urgent technical issues to the product team with full context.

Who can apply:

• Available 40 hours a week for the full internship.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Currently enrolled in a bachelor's or master's program, graduating 2026 or 2027.
• Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Confident speaking on video calls with business users.
• Basic Google Sheets or Excel skills.

Nice to have:

• Previous customer service, chat support or tutoring experience.

Duration: 6 months

Start date: Immediately

Stipend: $24.00 - $25.50/hr

What we offer:

• Intern events and speaker sessions (virtual)
• Paid sick time.
• Return offer opportunities.

We are unable to sponsor visas for this position.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sumacbound Digital Inc..