Customer Success Intern (Remote)

Internship details

Remote internship for students who are patient, clear communicators and like solving problems for people. Selected intern's day-to-day responsibilities include:

1. Prepare renewal reminders and account summaries for the account manager

2. Run onboarding calls with new customers and walk them through setup.

3. Join customer review calls as note taker

4. Write and update help centre articles and short how-to videos using Loom.

5. Log bugs and feature requests in Jira with clear steps and screenshots

6. Escalate urgent technical issues to the product team with full context.

7. Track customer health scores and flag accounts with low usage

8. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

Skill(s) required: Effective Communication, Freshdesk, Ticketing Systems, Client Relationship Management (CRM), English Proficiency (Written), Problem Solving, Customer Support

Who can apply

1. Own a laptop and have stable internet at home

2. Can start immediately or within two weeks

Stipend: ₹13,000 to ₹16,000 per month + incentives

Duration: 6 months | Start date: Immediately

Perks: Informal dress code, Mentorship from senior team members, Laptop provided for the internship, Job offer on successful completion, Flexible work hours, Letter of recommendation

Number of openings: 3

About the company

Our creative team handles branding, packaging and trade show materials for consumer product companies. We started in 1974 and have grown to about 90 people.

We may close this posting early once we have enough applications.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tremont & Co..