Customer Success Intern

About Riverfold

Everyone does a bit of everything, from stocking to cashiering. Our customers come in for advice as much as for products. We started in 1970 and have grown to about 14 people. Breaks are 15 minutes per four hours, and lunch is 30.

The internship

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. This is a remote internship. You will work with our team in Frisco, and the stipend is paid monthly in USD. You will need at least 4 hours of overlap with US Central time.

Day to day

• Join customer review calls as note taker.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Maintain customer records and call notes in HubSpot.
• Track customer health scores and flag accounts with low usage.
• Collect NPS and CSAT feedback and summarise themes each month.

Requirements

• Based in Nigeria for the duration of the internship.
• Currently enrolled in a bachelor's or master's degree, graduating 2026, 2027 or 2028.
• Eligible to work in Nigeria.
• Typing speed of 35 words per minute or more.
• Laptop, headset and stable broadband.
• Confident speaking on video calls with business users.

Preferred

• Some technical comfort, like reading error messages or clearing a browser cache.
• Previous customer service, chat support or tutoring experience.
• Knowledge of a second language for international customers.

Duration: 5 months

Start date: Immediately

Stipend: $150 - $200 per month

What we offer

• Mentorship.
• Internet allowance.
• Certificate of completion.

We may close this posting early once we have enough applications.

Duration: 5 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Riverfold.