Customer Success Intern

About the work from home internship

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. As an intern, you will:

1. Write and update help centre articles and short how-to videos using Loom

2. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

3. Log bugs and feature requests in Jira with clear steps and screenshots

4. Follow up with inactive users by email to understand what is blocking them.

5. Join customer review calls as note taker

6. Track customer health scores and flag accounts with low usage

7. Maintain customer records and call notes in HubSpot

Skill(s) required: Problem Solving, English Proficiency (Written), Freshdesk, Customer Support, Effective Communication, Email Writing, Zendesk

Who should apply

1. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)

2. Are able to join within 15 days

3. Women wanting to start or restart their career can also apply

Stipend: ₹13,000 to ₹16,000 per month

Duration: 6 months | Start date: Immediately

Perks: Informal dress code, Flexible work hours, Certificate, 5 days a week, Free access to paid learning courses

Number of openings: 1

About RT Caregivers

Clients pay privately, through long-term care insurance, or through state waiver programs.

We may close this posting early once we have enough applications.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at RT Caregivers Pvt Ltd.