Customer Success Intern

Internship details

Rutledge Workshop is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. Selected intern's day-to-day responsibilities include:

1. Create canned responses for common questions

2. Follow up with inactive users by email to understand what is blocking them.

3. Test new features before release and note anything confusing

4. Escalate urgent technical issues to the product team with full context.

5. Prepare renewal reminders and account summaries for the account manager.

6. Run onboarding calls with new customers and walk them through setup

7. Join customer review calls as note taker.

Skill(s) required: Freshdesk, Customer Support, Effective Communication, Problem Solving, English Proficiency (Written)

Who should apply

1. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)

2. Can commit full time, from home, for the whole internship

3. Can start right away or within the next two weeks

Stipend: $300 - $350 per month (fixed)

Duration: 6 months

Start date: Immediately

Perks: Free access to paid learning courses, Laptop provided for the internship, Pre-placement offer (PPO) for strong performers, Flexible work hours, Internet allowance, Informal dress code

Number of openings: 3

About the company

Our practice areas include healthcare, higher education, science and technology, and aviation. Deadlines cluster around permit submissions and bid sets.

We look at every application, usually within a week.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rutledge Workshop.