Customer Success Intern

About the internship

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Selected intern's day-to-day responsibilities include:

1. Follow up with inactive users by email to understand what is blocking them

2. Escalate urgent technical issues to the product team with full context.

3. Write and update help centre articles and short how-to videos using Loom

4. Collect NPS and CSAT feedback and summarise themes each month.

5. Maintain customer records and call notes in HubSpot.

6. Prepare renewal reminders and account summaries for the account manager

Skill(s) required: Zendesk, Problem Solving, Ticketing Systems, Client Relationship Management (CRM)

Eligibility

1. Women starting or restarting their careers are encouraged to apply

2. Are available for a full-time work from home internship for the entire duration

Stipend: $250 - $300 per month + performance bonus

Duration: 6 months

Start date: Immediately

Perks: Laptop provided for the internship, Job offer on successful completion, Informal dress code, Letter of recommendation

Number of openings: 5

About the company

Small enough to fill an order on a Sunday night when a client calls.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at RW Search Group.