Customer Success Intern

Branch, recruiting center and onsite teams are backed by a central payroll and compliance group in Salem. Regional vice presidents oversee clusters of branches in Oregon and neighboring markets. Branch hours are 7:30 to 5, with one person on call for after-hours orders.

About the internship

Salem Staffing is hiring a Customer Success Intern for Immediately. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. You can work from home anywhere in the US. We have no office requirement. We use Slack, Notion and Google Meet. Cameras on for team calls.

Your projects

• Test new features before release and note anything confusing.
• Prepare renewal reminders and account summaries for the account manager.
• Collect NPS and CSAT feedback and summarise themes each month.
• Track customer health scores and flag accounts with low usage.
• Escalate urgent technical issues to the product team with full context.

What we're looking for

• Available 40 hours a week for the full internship.
• Currently enrolled in a bachelor's or master's program, graduating 2027.
• Typing speed of 35 words per minute or more.
• Able to follow written processes and response templates.
• Laptop, headset and stable broadband.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Patient and calm with frustrated customers.

Nice to have

• Interest in SaaS products.

What you'll learn

• Writing clear support replies and help articles.
• How SaaS customer success teams onboard, support and retain customers.

Program dates: Immediately, 12 weeks.

Compensation: $21.50 - $22.50 per hour

Perks

• Final presentation to leadership.
• Intern events and speaker sessions (virtual)
• Mentorship from a dedicated buddy and manager.
• Home office setup stipend.
• Learning and development stipend.

Duration: 12 weeks. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Salem Staffing, Inc..