Customer Success Intern

We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Headquartered in Nantes, the company has 136,300 employees and contact centres in four locations.

INTERNSHIP OVERVIEW:

Saltbox Telecom is hiring a Customer Success Intern for Within 2 weeks. Saltbox Telecom is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. The internship is fully remote. Interns join our Nantes team on daily calls and get a named mentor. Core hours are 10:00 to 15:00 CET.

WHAT YOU'LL DO:

• Maintain customer records and call notes in HubSpot
• Track customer health scores and flag accounts with low usage
• Create canned responses for common questions
• Write and update help centre articles and short how-to videos using Loom
• Follow up with inactive users by email to understand what is blocking them
• Log bugs and feature requests in Jira with clear steps and screenshots
• Prepare renewal reminders and account summaries for the account manager
• Test new features before release and note anything confusing

WHAT WE'RE LOOKING FOR:

• Women starting or restarting their careers are encouraged to apply
• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)
• Typing speed of 35 words per minute or more
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Patient and calm with frustrated customers
• Basic Google Sheets or Excel skills
• Laptop, headset and stable broadband

PREFERRED QUALIFICATIONS:

• Interest in SaaS products
• Previous customer service, chat support or tutoring experience
• Some technical comfort, like reading error messages or clearing a browser cache

WHAT YOU'LL LEARN:

• Writing clear support replies and help articles
• You will own a small group of accounts by the end of the internship
• Using a real help desk, CRM and bug tracker

Program dates: Within 2 weeks, 4 months.

Compensation: ₹26,000 - ₹36,000 monthly

PERKS:

• Job offer on successful completion
• 5 days a week
• Free access to paid learning courses
• Letter of recommendation

Duration: 4 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saltbox Telecom SA.