Customer Success Intern

About us:

We are a small, self-funded team building a booking app for independent salons and tattoo studios. Our product started as a side project in 1996 and now has a few hundred paying customers, mostly in Texas.

Overview:

Remote internship for students who are patient, clear communicators and like solving problems for people. We are headquartered in San Antonio and have been hiring remotely since 2020. The internship is fully remote. Interns join our San Antonio team on daily calls and get a named mentor. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. Day-to-day communication is in Slack and Google Meet.

Responsibilities:

• Join customer review calls as note taker
• Run onboarding calls with new customers and walk them through setup
• Test new features before release and note anything confusing
• Follow up with inactive users by email to understand what is blocking them
• Collect NPS and CSAT feedback and summarise themes each month

Requirements:

• Women wanting to start or restart their career can also apply
• Have their own laptop and a reliable internet connection
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Confident speaking on video calls with business users
• Able to follow written processes and response templates
• Basic Google Sheets or Excel skills
• Laptop, headset and stable broadband
• Excellent written English. Most customer contact happens over chat and email

Nice to have:

• Some technical comfort, like reading error messages or clearing a browser cache

What you get out of it:

• How SaaS customer success teams onboard, support and retain customers
• Certificate, and a full-time offer for strong performers when roles open

Duration: 6 months

Start date: Jan 2027

Stipend: ₹23,000 - ₹30,000 per month

What we offer:

• Letter of recommendation
• Laptop provided for the internship
• Job offer on successful completion

Due to the number of applications, only shortlisted candidates will be contacted.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at San Antonio Cloud LLC.