Customer Success Intern

About San Jose InfoSec

We do penetration testing, red team engagements and web application assessments for banks, hospitals and SaaS companies. Government contractors use our services to prepare for CMMC assessments and NIST 800-171 compliance.

Overview

Remote internship for students who are patient, clear communicators and like solving problems for people. Fully remote. You can work from anywhere in the US. Flexible hours with a daily team call in the morning. Communication happens mostly in Slack and short video calls.

Day to day

• Run onboarding calls with new customers and walk them through setup
• Prepare renewal reminders and account summaries for the account manager
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Test new features before release and note anything confusing
• Log bugs and feature requests in Jira with clear steps and screenshots

What we're looking for

• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Based in the US for the duration of the internship
• Available 40 hours a week for the full internship
• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028
• Laptop, headset and stable broadband
• Basic Google Sheets or Excel skills
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Able to follow written processes and response templates

What you'll learn

• Certificate, and a full-time offer for strong performers when roles open
• How SaaS customer success teams onboard, support and retain customers
• Customer feedback analysis that feeds into product decisions

Duration: 12 weeks

Start date: June 2027

Stipend: $21.50-$28.00 an hour

What we offer

• Learning and development stipend
• Company laptop
• Final presentation to leadership
• Home office setup stipend

Duration: 12 weeks. Start: June 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at San Jose InfoSec.