Customer Success Intern

About the internship

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. As an intern, you will:

1. Join customer review calls as note taker.

2. Create canned responses for common questions.

3. Escalate urgent technical issues to the product team with full context.

4. Track customer health scores and flag accounts with low usage.

5. Follow up with inactive users by email to understand what is blocking them.

6. Test new features before release and note anything confusing.

Skill(s) required: Email Writing, Zendesk, Customer Support, Freshdesk, English Proficiency (Written), Client Relationship Management (CRM)

Who can apply

1. Own laptop and a reliable internet connection

2. Based anywhere in Bangladesh

Stipend: BDT 12,000 - BDT 13,000 pcm + performance bonus

Duration: 4 months

Start date: Immediately

Perks: Internet allowance, Pre-placement offer (PPO) for strong performers, Letter of recommendation

Number of openings: 2

About the company

Founded in 2003 by a local physician, the practice is still independently owned. Patients often bring their parents and kids to the same doctor.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Shapla Urgent Care.