Customer Success Intern

About us

We arrange truckload, LTL and intermodal shipments for manufacturers and retailers. Shenandoah Supply Chain is a third-party logistics provider handling freight brokerage, warehousing and fulfillment.

Overview

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote, open to candidates across the US.

Responsibilities

• Log bugs and feature requests in Jira with clear steps and screenshots
• Join customer review calls as note taker
• Prepare renewal reminders and account summaries for the account manager
• Escalate urgent technical issues to the product team with full context
• Follow up with inactive users by email to understand what is blocking them

What we're looking for

• Available 40 hours a week for the full internship
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Currently enrolled in a bachelor's or master's program, graduating 2026, 2027 or 2028
• Typing speed of 35 words per minute or more
• Patient and calm with frustrated customers
• Confident speaking on video calls with business users

What you'll learn

• You will own a small group of accounts by the end of the internship
• Certificate, and a full-time offer for strong performers when roles open
• Writing clear support replies and help articles

Duration: 6 months

Start date: Immediately

Stipend: $18.50-$22.50 per hour

Perks

• Learning and development stipend
• Home office setup stipend
• Mentorship from a dedicated buddy and manager

Offers are contingent on a background check and drug screen.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Shenandoah Supply Chain LLC.