Customer Success Intern

Everyone works on every phase, from schematic design through construction. We're looking for a Customer Success Intern. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote within the US. The team meets in Des Moines once a quarter, travel covered. You will write a lot of updates, so clear written English is important.

The work:

• Track customer health scores and flag accounts with low usage.
• Write and update help center articles and short how-to videos using Loom.
• Run onboarding calls with new customers and walk them through setup.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Maintain customer records and call notes in HubSpot.

Requirements:

• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Currently pursuing any bachelor's or master's degree, graduating in between December 2027 and June 2028.
• Basic Google Sheets or Excel skills.

5 months, starting Jan 2027. Stipend: $17.00 - $23.50/hr.

Perks: Learning and development stipend, Paid company holidays, Mentorship from a dedicated buddy and manager, Home office setup stipend.

Applications are reviewed as they come in.

Duration: 5 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SMC Design Group, Inc..