Customer Success Intern

About us:

Clients are mostly family-owned manufacturers and distributors in Maine. Small projects are welcome, including one-day workshops and short assessments. Travel runs Monday through Thursday on most projects, with Fridays in the home office.

Overview:

Remote internship for students who are patient, clear communicators and like solving problems for people. Our headquarters is in South Portland, and about a third of the team works remotely from other countries. Remote internship with a team based in South Portland. The stipend is paid at the end of each month. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. We talk mostly in Slack and hop on quick calls when something needs discussing.

Responsibilities:

• Write and update help centre articles and short how-to videos using Loom.
• Maintain customer records and call notes in HubSpot.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Collect NPS and CSAT feedback and summarise themes each month.
• Escalate urgent technical issues to the product team with full context.
• Prepare renewal reminders and account summaries for the account manager.
• Create canned responses for common questions.

What we're looking for:

• Own a laptop and have stable internet at home.
• Women returning to work after a career break are welcome to apply.
• Comfortable learning software products quickly.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Excellent written English. Most customer contact happens over chat and email.
• Confident speaking on video calls with business users.
• Typing speed of 35 words per minute or more.

What you get out of it:

• Writing clear support replies and help articles.
• Customer feedback analysis that feeds into product decisions.
• Certificate, and a full-time offer for strong performers when roles open.

Duration: 3 months

Start date: Immediately

Stipend: $300-$320 monthly

Perks:

• 5 days a week.
• Internet allowance.
• Pre-placement offer (PPO) for strong performers.
• Certificate.
• Free access to paid learning courses.
• Mentorship from senior team members.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Spruceford Partners.