Customer Success Intern - Summer 2027

Our commercial banking group lends to manufacturers, health systems and real estate developers. Wealth management, mortgage and treasury services each operate as separate lines of business. Founded in 1968, we now have 280 employees. Most lenders have lived in the area for decades and know their borrowers.

About the role:

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote position. Most of the team is in Houston, but nobody is required to come in.

Responsibilities:

• Run onboarding calls with new customers and walk them through setup
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Maintain customer records and call notes in HubSpot
• Collect NPS and CSAT feedback and summarise themes each month
• Log bugs and feature requests in Jira with clear steps and screenshots
• Create canned responses for common questions
• Prepare renewal reminders and account summaries for the account manager
• Track customer health scores and flag accounts with low usage

Who can apply:

• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Based in the US for the duration of the internship
• Currently enrolled in a bachelor's or master's program, graduating 2028
• Available 40 hours a week for the full internship
• Laptop, headset and stable broadband
• Excellent written English. Most customer contact happens over chat and email
• Typing speed of 35 words per minute or more
• Comfortable learning software products quickly
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Basic Google Sheets or Excel skills

What you get out of it:

• Certificate, and a full-time offer for strong performers when roles open
• Customer feedback analysis that feeds into product decisions

Duration: 10-12 weeks

Start date: Summer 2027

Stipend: $20.50 to $23.00 per hour

Perks:

• Paid sick time
• Flexible hours
• Home office setup stipend

Duration: 10-12 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bank of Stone Creek.