Customer Success Intern, Summer 2027

Catastrophe teams deploy adjusters within days of a major storm. We're looking for a Customer Success Intern, Summer 2027. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote internship with a team based in New York City. The stipend is paid at the end of each month. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET.

The work:

• Follow up with inactive users by email to understand what is blocking them
• Test new features before release and note anything confusing
• Run onboarding calls with new customers and walk them through setup
• Prepare renewal reminders and account summaries for the account manager
• Collect NPS and CSAT feedback and summarise themes each month

About you:

• Available for the full internship period
• Currently enrolled in a bachelor's or master's degree, graduating 2028
• Comfortable learning software products quickly
• Basic Google Sheets or Excel skills
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

10-12 weeks, starting Summer 2027. Stipend: €830 - €890 monthly.

Perks: Certificate of completion, Possibility of a full-time offer, Company laptop, Internet allowance.

Duration: 10-12 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ferrycrest Mutual.