Customer Success Intern - Summer 2027

Everyone in the office knows the local school boundaries, flood zones and HOA quirks. Small investors make up most of our property management clients. Agents are independent contractors, and the office provides leads, marketing and a desk.

About the role

Harlan Residential is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. Remote, open to candidates across the US. A quiet workspace and good internet are required.

Responsibilities

• Follow up with inactive users by email to understand what is blocking them.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Join customer review calls as note taker.
• Test new features before release and note anything confusing.
• Maintain customer records and call notes in HubSpot.
• Write and update help center articles and short how-to videos using Loom.
• Create canned responses for common questions.

Requirements

• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Based in the US for the duration of the internship.
• Available 40 hours a week for the full internship.
• Currently pursuing any bachelor's or master's degree, graduating in between December 2027 and June 2028.
• Patient and calm with frustrated customers.
• Basic Google Sheets or Excel skills.

Bonus points

• Knowledge of a second language for international customers.
• Interest in SaaS products.
• Familiarity with any help desk tool.

What you get out of it

• Using a real help desk, CRM and bug tracker.
• Certificate, and a full-time offer for strong performers when roles open.

Duration: 10 weeks

Start date: Summer 2027

Stipend: $22.00 - $22.50 an hour

What we offer

• Company laptop.
• Learning and development stipend.
• Home office setup stipend.

Duration: 10 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harlan Residential.