Customer Success Intern

Commercial lines, personal lines and specialty programs are run as separate business units. Founded as a farmers' mutual in 1969, the company is now one of the larger mutual insurers in the UK. January renewals keep everyone busy for a few weeks.

Overview:

Swallowview Assurance is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. You will intern remotely with our team in London. We have hosted remote interns from several countries before. Core hours are 10:00 AM to 4:00 PM UK time.

Day to day:

• Follow up with inactive users by email to understand what is blocking them.
• Escalate urgent technical issues to the product team with full context.
• Write and update help centre articles and short how-to videos using Loom.
• Track customer health scores and flag accounts with low usage.
• Collect NPS and CSAT feedback and summarise themes each month.
• Test new features before release and note anything confusing.

Requirements:

• Women wanting to start or restart their career can also apply.
• Own a laptop and have stable internet at home.
• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Able to follow written processes and response templates.
• Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027.
• Confident speaking on video calls with business users.
• Laptop, headset and stable broadband.
• Typing speed of 35 words per minute or more.

Duration: 3 months

Start date: Within 2 weeks

Stipend: $200 - $250/month

What we offer:

• Job offer on successful completion.
• Mentorship from senior team members.
• 5 days a week.
• Performance bonus.

Please submit your CV in English.

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Swallowview Assurance Ltd.