Customer Success Intern

Our warehouses and distribution centers total over 20 million square feet. We're looking for a Customer Success Intern. The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. This role is fully remote within the US. You get a company laptop and a headset before you start.

You'll help with

• Prepare renewal reminders and account summaries for the account manager.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Escalate urgent technical issues to the product team with full context.
• Collect NPS and CSAT feedback and summarise themes each month.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

Requirements

• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Available 40 hours a week for the full internship.
• Comfortable learning software products quickly.
• Laptop, headset and stable broadband.
• Confident speaking on video calls with business users.

4 months, starting Jan 2027. Stipend: $18.50 - $21.00/hr.

Perks: Return offer opportunities, Final presentation to leadership, Company laptop.

Duration: 4 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tamarackyard Freight.