Customer Success Intern

Advertising, subscriptions and transaction fees each bring in a significant share of revenue. We run a marketplace with over 300,000 active sellers and fulfillment centres in four regions.

The program

Tillerside Digital is hiring a Customer Success Intern for Jul 2027. Tillerside Digital is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. We are headquartered in Detroit and have been hiring remotely since 2020. Remote internship with a team based in Detroit. The stipend is paid at the end of each month. You will need at least 4 hours of overlap with US Eastern time.

What you'll do

• Log bugs and feature requests in Jira with clear steps and screenshots.
• Maintain customer records and call notes in HubSpot.
• Create canned responses for common questions.
• Join customer review calls as note taker.
• Escalate urgent technical issues to the product team with full context.

Who you are

• Eligible to work in Poland.
• Currently enrolled in a bachelor's or master's degree, graduating 2028.
• Typing speed of 35 words per minute or more.
• Able to follow written processes and response templates.
• Currently pursuing any bachelor's or master's degree, graduating in 2028.
• Confident speaking on video calls with business users.

Preferred qualifications

• Interest in SaaS products.
• Previous customer service, chat support or tutoring experience.
• Familiarity with any help desk tool.

What you get out of it

• Customer feedback analysis that feeds into product decisions.
• How SaaS customer success teams onboard, support and retain customers.
• You will own a small group of accounts by the end of the internship.
• Certificate, and a full-time offer for strong performers when roles open.

Program dates: Jul 2027, 10-12 weeks.

Pay: $1,350-$1,700 per month

What we offer

• Certificate of completion.
• Company laptop.
• Paid public holidays.
• Letter of recommendation.
• Flexible hours.
• Online learning budget.

Duration: 10-12 weeks. Start: Jul 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tillerside Digital.