Customer Success Intern

Customers walk in with questions and get answers at the teller line, not from a phone tree. We're looking for a Customer Success Intern. The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Fully remote. You can work from anywhere in the US. You will write a lot of updates, so clear written English is important.

You'll help with:

• Create canned responses for common questions.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Run onboarding calls with new customers and walk them through setup.
• Track customer health scores and flag accounts with low usage.
• Escalate urgent technical issues to the product team with full context.

Requirements:

• Currently enrolled in a bachelor's or master's program, graduating 2027.
• Based in the US for the duration of the internship.
• Confident speaking on video calls with business users.
• Comfortable learning software products quickly.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.

3 months, starting Dec 2026. Stipend: $21.50 - $25.50/hr.

Perks: Paid sick time, Home office setup stipend, Return offer opportunities, Paid company holidays, Learning and development stipend.

Duration: 3 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Torres Trust Company.