Customer Success Intern

Enterprise, wholesale and government customers buy Ethernet, wavelength and dark fiber services. Retail stores, field technicians and customer care all report into regional operations teams.

Internship overview:

Waxwing Telecom is hiring a Customer Success Intern for June 2027. The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote, open to candidates across the US.

What you'll do:

• Write and update help center articles and short how-to videos using Loom.
• Test new features before release and note anything confusing.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Escalate urgent technical issues to the product team with full context.
• Maintain customer records and call notes in HubSpot.
• Join customer review calls as note taker.

What we're looking for:

• Based in the US for the duration of the internship.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Typing speed of 35 words per minute or more.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Basic Google Sheets or Excel skills.

Nice to have:

• Some technical comfort, like reading error messages or clearing a browser cache.
• Familiarity with any help desk tool.

What you'll learn:

• Customer feedback analysis that feeds into product decisions.
• How SaaS customer success teams onboard, support and retain customers.
• You will own a small group of accounts by the end of the internship.
• Using a real help desk, CRM and bug tracker.

Program dates: June 2027, 10-12 weeks.

Intern pay: $21.50 - $24.50 an hour

Perks:

• Paid company holidays.
• Intern events and speaker sessions (virtual)
• Paid sick time.
• Company laptop.

Waxwing Telecom is an Equal Opportunity Employer, including disability and protected veteran status.

Duration: 10-12 weeks. Start: June 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Waxwing Telecom.