Customer Success Intern

About Waxwing Therapeutics

Every hire so far has been referred by someone already on the team. Funding comes from a Series A and two government grants. Still family owned, 17 years on.

Overview

Remote internship for students who are patient, clear communicators and like solving problems for people. You can work from home anywhere in Pakistan. We have no office requirement.

Day to day

• Test new features before release and note anything confusing
• Maintain customer records and call notes in HubSpot
• Join customer review calls as note taker
• Write and update help centre articles and short how-to videos using Loom
• Escalate urgent technical issues to the product team with full context
• Log bugs and feature requests in Jira with clear steps and screenshots

Requirements

• Based anywhere in Pakistan
• Available for at least 30 hours a week, work from home
• Have a working laptop and a stable internet connection, ideally with a UPS backup
• Typing speed of 35 words per minute or more
• Laptop, headset and stable broadband
• Basic Google Sheets or Excel skills
• Comfortable learning software products quickly
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Excellent written English. Most customer contact happens over chat and email

Preferred

• Interest in SaaS products

Duration: 1 month

Start date: Dec 2026

Stipend: PKR 23,000 - PKR 32,000 pcm

What we offer

• Internet allowance
• Free access to paid learning courses
• Laptop provided for the internship

Duration: 1 month. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Waxwing Therapeutics.