Customer Success Intern

About us:

Everyone works on every phase, from schematic design through construction. Founded in 2008, the studio works mostly in Houston. Deadlines cluster around permit submissions and bid sets.

The internship:

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote internship with a team based in Houston. The stipend is paid at the end of each month. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. Day-to-day communication is in Slack and Google Meet.

Responsibilities:

• Follow up with inactive users by email to understand what is blocking them
• Escalate urgent technical issues to the product team with full context
• Test new features before release and note anything confusing
• Prepare renewal reminders and account summaries for the account manager
• Track customer health scores and flag accounts with low usage

What we're looking for:

• Women starting or restarting their careers are encouraged to apply
• Are able to join within 15 days
• Excellent written English. Most customer contact happens over chat and email
• Basic Google Sheets or Excel skills
• Comfortable learning software products quickly
• Typing speed of 35 words per minute or more
• Confident speaking on video calls with business users

Bonus points:

• Familiarity with any help desk tool

What you'll learn:

• How SaaS customer success teams onboard, support and retain customers
• You will own a small group of accounts by the end of the internship
• Writing clear support replies and help articles

Duration: 3 months

Start date: Jan 2027

Stipend: $300 - $320 per month

What we offer:

• Performance bonus
• Job offer on successful completion
• Mentorship from senior team members
• Informal dress code

Duration: 3 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Willamette Workshop LLC.