Customer Success Intern

Who we are:

We employ 49,500 people across underwriting, claims, actuarial, IT and customer service.

About the role:

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Our team is spread across 9 countries. Headquarters is in Washington. The internship is fully remote. Interns join our Washington team on daily calls and get a named mentor. Core hours are 9:00 AM to 1:00 PM US Eastern. A quiet workspace and good internet are required.

Responsibilities:

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Write and update help centre articles and short how-to videos using Loom
• Run onboarding calls with new customers and walk them through setup
• Escalate urgent technical issues to the product team with full context
• Follow up with inactive users by email to understand what is blocking them
• Test new features before release and note anything confusing

Who can apply:

• Have their own laptop and a reliable internet connection
• Available for a full-time (work from home) internship for the full duration
• Women starting or restarting their careers are encouraged to apply
• Typing speed of 35 words per minute or more
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Basic Google Sheets or Excel skills
• Able to follow written processes and response templates

Bonus points:

• Some technical comfort, like reading error messages or clearing a browser cache
• Previous customer service, chat support or tutoring experience
• Familiarity with any help desk tool

Duration: 3 months

Start date: Dec 2026

Stipend: ₹27,000 - ₹33,000 per month

Perks:

• Flexible work hours
• Free access to paid learning courses
• Internet allowance
• Certificate
• Letter of recommendation

Only shortlisted candidates will be contacted.

Duration: 3 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Winchbridge Insurance.