Customer Success Intern

About the work from home internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Create canned responses for common questions

2. Follow up with inactive users by email to understand what is blocking them.

3. Test new features before release and note anything confusing.

4. Run onboarding calls with new customers and walk them through setup

5. Write and update help centre articles and short how-to videos using Loom.

Skill(s) required: MS-Excel, Zendesk, Effective Communication, Problem Solving

Who can apply

1. Are able to join within 15 days

2. Available for a full-time (work from home) internship for the full duration

3. Have a working laptop and a stable internet connection

4. Women starting or restarting their careers are encouraged to apply

Stipend: ₹25,000 - ₹26,000/month (fixed)

Duration: 2 months

Start date: Within 2 weeks

Perks: Laptop provided for the internship, Certificate, Performance bonus, Pre-placement offer (PPO) for strong performers, Internet allowance

Number of openings: 5

About the company

Private label products make up about a third of sales. Distribution centres in Nova Scotia replenish stores several times a week. Weekend availability is required.

Duration: 2 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Windlass Retail.