Customer Success Intern

Second-generation ownership: the founder's daughter runs the agency now. We're looking for a Customer Success Intern. The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Fully remote. You can work from anywhere in Australia. Good written English matters here, since most updates are written.

You'll help with:

• Track customer health scores and flag accounts with low usage
• Create canned responses for common questions
• Follow up with inactive users by email to understand what is blocking them
• Escalate urgent technical issues to the product team with full context
• Run onboarding calls with new customers and walk them through setup

You should be:

• Eligible to work in Australia
• Currently enrolled in a bachelor's or master's degree, graduating 2026, 2027 or 2028
• Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028
• Confident speaking on video calls with business users
• Excellent written English. Most customer contact happens over chat and email

3 months, starting immediately. Stipend: $2,200-$2,350 per month.

Perks: Graduate scheme fast-track interview, Access to online training, Home working allowance.

Shortlisting will begin immediately.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wood Mutual.