Customer Success Intern

Branch, recruiting centre and onsite teams are backed by a central payroll and compliance group in Phoenix. We're looking for a Customer Success Intern. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. You will intern remotely with our team in Phoenix. We have hosted remote interns from several countries before. You will need at least 4 hours of overlap with US Central time. Strong written English is important, since much of our work is async.

You'll help with

• Prepare renewal reminders and account summaries for the account manager.
• Follow up with inactive users by email to understand what is blocking them.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Collect NPS and CSAT feedback and summarise themes each month.
• Write and update help centre articles and short how-to videos using Loom.

You should be

• Available for the full internship period.
• Based in Canada for the duration of the internship.
• Currently pursuing any bachelor's or master's degree, graduating in 2028.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Basic Google Sheets or Excel skills.

12 weeks, starting Summer 2027. Stipend: $21.00 - $26.50 per hour.

Perks: Learning and development stipend, Return offer opportunities, Flexible hours, Home office setup stipend, Paid company holidays, Mentorship from a dedicated buddy and manager.

Duration: 12 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Woolworks Talent.