Customer Success Intern (Work From Home)

About the work from home internship

Winchbridge Insurance is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. As an intern, you will:

1. Escalate urgent technical issues to the product team with full context.

2. Follow up with inactive users by email to understand what is blocking them

3. Run onboarding calls with new customers and walk them through setup.

4. Log bugs and feature requests in Jira with clear steps and screenshots

5. Maintain customer records and call notes in HubSpot.

6. Collect NPS and CSAT feedback and summarise themes each month

7. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

8. Test new features before release and note anything confusing

Skill(s) required: MS-Excel, Client Relationship Management (CRM), Zendesk, Customer Support, Email Writing, Effective Communication

Who should apply

1. Can start immediately or within two weeks

2. Available for a full-time (work from home) internship for the full duration

3. Women starting or restarting their careers are encouraged to apply

4. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)

Stipend: ₹28,000 - ₹35,000 monthly

Duration: 2 months

Start date: Dec 2026

Perks: Certificate, Performance bonus, Pre-placement offer (PPO) for strong performers, Laptop provided for the internship, Mentorship from senior team members, Job offer on successful completion

Number of openings: 6

About the company

We employ 49,500 people across underwriting, claims, actuarial, IT and customer service.

Only shortlisted candidates will be contacted.

Duration: 2 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Winchbridge Insurance.