Customer Success Intern

Customers include contractors, manufacturers, institutions and government agencies. We're looking for a Customer Success Intern. Zahod Wholesale is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Remote within Slovenia. The team meets in Ljubljana once a quarter, travel covered.

You'll help with:

• Collect NPS and CSAT feedback and summarise themes each month.
• Maintain customer records and call notes in HubSpot.
• Run onboarding calls with new customers and walk them through setup.
• Create canned responses for common questions.
• Prepare renewal reminders and account summaries for the account manager.

You should be:

• Based in Slovenia for the duration of the internship.
• Eligible to work in Slovenia.
• Excellent written English. Most customer contact happens over chat and email.
• Typing speed of 35 words per minute or more.
• Confident speaking on video calls with business users.

10-12 weeks, starting Summer 2027. Stipend: €510 - €570 per month.

Perks: Possibility of a full-time offer, Mentorship, Online learning budget, Flexible hours, Company laptop.

We review applications as they come in.

Duration: 10-12 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Zahod Wholesale d.d..