Customer Success Intern

Customers include contractors, manufacturers, institutions and government agencies. Regional distributors acquired since 2001 still operate under their local names.

About the internship

Zahod Wholesale is hiring a Customer Success Intern for Jan 2027. Remote internship for students who are patient, clear communicators and like solving problems for people. Fully remote. You can work from anywhere in Slovenia.

What you'll do

• Follow up with inactive users by email to understand what is blocking them
• Write and update help centre articles and short how-to videos using Loom
• Collect NPS and CSAT feedback and summarise themes each month
• Join customer review calls as note taker
• Run onboarding calls with new customers and walk them through setup
• Log bugs and feature requests in Jira with clear steps and screenshots
• Track customer health scores and flag accounts with low usage
• Prepare renewal reminders and account summaries for the account manager

Who you are

• Eligible to work in Slovenia
• Currently enrolled in a bachelor's or master's degree, graduating 2028
• Laptop, headset and stable broadband
• Confident speaking on video calls with business users
• Comfortable learning software products quickly
• Currently pursuing any bachelor's or master's degree, graduating in 2028
• Able to follow written processes and response templates

Preferred qualifications

• Interest in SaaS products
• Familiarity with any help desk tool

What you'll learn

• Customer feedback analysis that feeds into product decisions
• How SaaS customer success teams onboard, support and retain customers
• You will own a small group of accounts by the end of the internship

Program dates: Jan 2027, 3 months.

Pay: €510 - €540/month

Perks

• Letter of recommendation
• Flexible hours
• Paid public holidays
• Possibility of a full-time offer

Duration: 3 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Zahod Wholesale d.d..